Terms of Service

Platform

The website foxio.eu and every feature offered through it.

Account

The account you create as an adult, through which the whole family uses Foxio.

Child profile

A record you create describing your child, used to personalise content. It is not a login.

Child account

A separate login you create for your child, consisting of a username and an access code, allowing them to use Foxio without your password.

Content

Courses, lessons, quizzes, exams, storybooks, games, printables, audio and everything else we make available.

Book pack

A one-off purchase granting a set number of Story Studio book generations, valid for the period stated at purchase.

Credits

Units earned through the Referral Programme. They are not a means of payment on the Platform.

Generated Book

A personalised illustrated story produced by Story Studio, in digital form and optionally as a printed hardcover.

Your Content

Anything you upload or type: photographs, story briefs, assistant messages, study material.

• You must be at least 18 years old and legally able to enter into a contract to open an Account.
• You must give accurate registration details and keep them up to date.
• You are responsible for keeping your password confidential and for everything done through your Account.
• One Account is for one family or one teacher. Do not share your login credentials outside your household.

Children use Foxio through a Child profile or a Child account that you create and control. You confirm that you are the parent or legal guardian of every child you add, or that you have that person's authority to act.

By creating a Child account you consent, as the holder of parental responsibility, to our processing of that child's data as described in the Children and Family Data Notice - including automated safety screening of assistant messages.

Teachers and organisations may use Foxio in a classroom or institutional setting only where they have the necessary authority and, where required, parental consent for the pupils involved. If you use Foxio for pupils who are not your own children, you are responsible for having a lawful basis for doing so.

Depending on your plan and purchases, Foxio gives you access to:

• structured courses and lessons with quizzes, practice sets and exams;
• storybooks to read and listen to, including read-along audio;
• mini-games and printables;
• the Learning Assistant and Family Assistant, AI chat features for schoolwork and family questions;
• Story Studio, which generates a personalised illustrated book, optionally with audio narration and colouring pages, and which can be ordered as a printed hardcover;
• a parent dashboard showing your children's progress, activity and any safety alerts.

We develop the Platform continuously. We may add, change or withdraw features. If we withdraw or materially degrade a feature that you have paid for, and the change disadvantages you more than negligibly, you may terminate the affected contract and we will refund the unused part of what you paid.

Some features may be released as previews or betas. We will label them, and they are provided without the conformity guarantees in section 13.

Foxio offers a free tier, paid subscription plans and one-off purchases. What each plan includes, and what it costs in your currency, is shown on the pricing page at the moment you buy. That page forms part of these Terms.

• Prices are shown in your local currency and include VAT where applicable. The currency follows the language version of the site you are using.
• Payment is processed by Stripe Payments Europe, Limited (Ireland). We never see or store your full card details.
• We issue an electronic invoice for every purchase and send it to your registered email address. You agree to receive invoices electronically.
• If a price is displayed with an obvious error, we may cancel the affected order and refund you in full rather than perform it at the wrong price. We will contact you first.

As a consumer buying at a distance, you generally have 14 days to withdraw from a contract without giving a reason.

How the right works, when it is lost, how to exercise it and the model withdrawal form are all set out in the Refunds and Withdrawal Policy, which forms part of these Terms.

Assistant answers, generated stories, practice exercises, exam plans and narration audio are produced automatically by AI systems. No person at Foxio reviews them before you see them.

• AI output can be wrong, incomplete or misleading, including where it sounds confident. Check anything that matters.
• AI output is not professional advice - not educational, medical, psychological, legal or financial advice. It does not replace a teacher, a doctor or any other professional.
• The assistants are not a crisis or emergency service. If a child is in danger, contact your local emergency number or a child helpline.
• Foxio's safety screening reduces but does not eliminate the risk of unsuitable output. Children should use the assistants with adult supervision.
• The same request can produce different results each time. We do not promise that any particular output can be reproduced.

We may limit the volume of AI requests per Account, per plan or per period to keep the service available and affordable for everyone. Current limits are shown in the product.

You keep ownership of everything you upload. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce and process Your Content, and to transmit it to the service providers listed in the Privacy Policy, strictly for the purpose of operating the features you use. The licence ends when you delete the content, subject to short technical delays in backups.

You warrant that Your Content does not infringe anyone's rights and complies with the Acceptable Use Policy. We may remove content that breaches these Terms.

We do not use Your Content to train AI models, and we contractually require our AI providers not to do so either.

• When Story Studio produces a Generated Book, you receive a perpetual, worldwide, non-exclusive licence to use it for personal, family and non-commercial purposes: read it, print it, share it with family, give a copy as a gift.
• You may not sell the Generated Book, offer it commercially, or use it as stock material, without our prior written agreement.
• To the extent copyright arises in the Foxio illustration style, templates and engine, it stays with us.
• We may store the Generated Book so that you can return to it, and we may retain non-identifying technical logs about generation cost and quality.

For printed hardcovers: production begins after payment. Because each book is personalised to your family, orders cannot be cancelled once production has started, and there is no right of withdrawal - see the Refunds and Withdrawal Policy.

Delivery times are estimates. We deliver to the address you give at checkout; please check it carefully, because we cannot redirect a personalised book once it has been printed. If a book arrives damaged or defective, tell us within a reasonable time and we will replace it at our cost.

The full rules are in the Acceptable Use Policy, which forms part of these Terms. In short, you may not:

• use Foxio for anything unlawful, or to harm or endanger a child;
• upload content that is illegal, hateful, sexual, violent or otherwise unsuitable for a children's platform;
• upload a photograph of a person who has not consented;
• attempt to bypass the safety screening, the paywall, rate limits or access controls;
• scrape, bulk-download, resell or redistribute our Content;
• reverse engineer the Platform, or use it to build a competing product;
• share your login credentials, or let people outside your household use your Account.

The Platform, its software, design, brand, logo, illustrations, course material, storybooks, games and printables are owned by Foxio or licensed to us, and are protected by copyright and other rights.

We grant you a personal, non-transferable, non-exclusive, revocable licence to access and use the Content you have paid for, for private family or classroom use, for as long as your entitlement lasts. Printables may be printed in the quantities you reasonably need for your own children or your own class.

Everything not expressly granted is reserved. You may not copy, distribute, publicly perform, sublicense or commercially exploit our Content.

Every Account has a referral code. Referral rewards are paid in credits and are governed by the Referral Programme Terms.

We work to keep Foxio available and secure, but we do not promise uninterrupted service. Planned maintenance is announced where practical; emergency maintenance may not be.

Support is provided by email at support@foxio.eu. We aim to reply within two working days.

We supply digital content and digital services that conform to the contract, as required by EU Directive (EU) 2019/770 and Hungarian law implementing it. If what we supply does not conform, you may require it to be brought into conformity, or claim a proportionate price reduction or termination, on the conditions the law sets.

Beyond those statutory rights, and to the extent the law allows:

• we are liable without limit for death or personal injury caused by our negligence, for intentional harm and for gross negligence, and wherever liability cannot lawfully be excluded;
• for other losses, our total liability arising from your use of Foxio in any twelve-month period is limited to the amount you paid us in that period;
• we are not liable for indirect or consequential loss, lost profits or lost data, except where the law does not permit that exclusion.

You may close your Account at any time from your profile. Closing the Account ends these Terms, without prejudice to rights that have already accrued.

We may suspend or terminate your Account if you seriously or repeatedly breach these Terms or the Acceptable Use Policy, if we are required to by law, or if your use endangers a child or the security of the Platform. Except where a delay would cause harm, we will warn you first and give you a chance to put things right.

If we terminate your Account without a breach on your part, we refund the unused portion of any prepaid subscription and any unused book generations.

On termination, we delete your data as described in the Privacy Policy. Download anything you want to keep - especially Generated Books - before closing your Account.

Please contact us first at support@foxio.eu. We acknowledge complaints promptly and aim to resolve them within 30 days.

If we cannot resolve it, as a consumer you may use these routes free of charge or at low cost:

These Terms are governed by Hungarian law, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services, and Government Decree 45/2014 (II. 26.) on distance contracts.

We may change these Terms to reflect new features, or changes in law or in how we operate. Each version carries a version number and an effective date.

We will notify Account holders by email at least 30 days before a material change takes effect. If you do not accept the change, you may terminate before it takes effect and we will refund the unused portion of any prepaid amount. Continuing to use Foxio after the effective date means you accept the new version.

• Entire agreement. These Terms, together with the documents they link to, are the whole agreement between us about the Platform.
• Severability. If a provision is found unenforceable, the rest remains in force and the provision is replaced by the closest enforceable one.
• No waiver. If we do not enforce a right immediately, we do not give it up.
• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a business transfer, without reducing your rights.
• Language. We publish these Terms in Hungarian, English, Slovak, Czech and Polish. Each version is intended to have the same meaning; in a dispute about interpretation, the version in the language you contracted in prevails.

Contact: Foxio Education Technologies Korlátolt Felelősségű Társaság, 2517 Kesztölc, Esztergomi utca 1., Magyarország / Hungary. Email hello@foxio.eu. Company registration 11-09-032296. Full details in the Imprint.